Refund Policy

Returns and Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the conditions and procedure below before sending the product back to us.

Return and Exchange Eligibility

You may request a return or exchange if:

1. The item was purchased from our store and you can provide proof of purchase.
2. The item is unused, in its original packaging, with all tags, labels, accessories, and documentation preserved.
3. No more than 14 days have passed since the date of purchase or delivery.
4. The item is not included in the list of non-returnable goods under applicable law.

Returns and Exchanges for Items of Proper Quality

If the item is of proper quality but you would like to return or exchange it, please follow these steps:

1. Contact us and inform us that you would like to return or exchange the paid item.
2. Provide the tracking number of the returned parcel and the payment details required for the refund.
3. After we receive and inspect the returned item, we will issue a refund or send a replacement item within 30 days.

Return shipping costs for items of proper quality are paid by the customer, unless otherwise agreed with our support team.

Returns and Exchanges for Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us as soon as possible and provide your order number, a description of the issue, and photos or videos if required.

1. Contact us and inform us that you would like to return or exchange the item.
2. Provide the tracking number of the returned parcel and the payment details required for the refund.
3. After we receive and inspect the returned item, we will issue a refund or send a replacement item within 30 days.

If the return is caused by a defective, damaged, or incorrect item, shipping costs and payment transfer fees related to the return are covered by us.

How to Return an Item

Returns and exchanges can be processed by postal or courier delivery, or at our physical address:

45002, Ukraine, Volyn region, Kovel district, Kovel, Tymoshenka St., 11B.

Please contact us before sending any item back. Returns sent without prior confirmation may take longer to process.

Refunds

Refunds are issued only after we receive and inspect the returned item.

Refunds are issued to the original payment method or to the payment details provided by the customer, depending on the payment method used for the order.

Refunds are processed within 30 days from the date we receive the returned parcel.

Non-Returnable Items

Some goods of proper quality may not be eligible for return or exchange under applicable law. These may include, but are not limited to:

• food products;
• medicines and medical products;
• personal hygiene items;
• cosmetic and perfume products;
• underwear and bedding;
• hosiery and socks;
• gloves;
• soft toys and inflatable toys;
• toothbrushes, combs, hair brushes, and similar personal-use products;
• shaving products and accessories;
• baby care items;
• manicure and pedicure tools;
• aerosol-packaged goods;
• printed publications;
• custom-made, cut-to-size, or personalized products;
• audio, video, or digital media with opened packaging;
• jewelry and precious metal items.

If you are unsure whether your item is eligible for return or exchange, please contact us before sending it back.

Contact Us

For any return, exchange, or refund request, please contact our support team before shipping the item back.