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VIA Continent ships orders to the United States, Europe, and other available destinations supported at checkout. Please review the information below before placing your order.
Orders are usually processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, weekends, holidays, or additional order verification.
If your order contains multiple items, they may be shipped together or separately depending on availability and logistics requirements.
We currently support shipping to the United States and European countries available during checkout. If your country is not available at checkout, it means that shipping to that destination is not currently supported.
Shipping costs are calculated at checkout based on the destination country, package weight, package size, selected shipping method, and carrier rates.
The final shipping cost will be displayed before you complete your purchase.
Delivery times depend on the destination country, selected shipping method, customs processing, local carrier workload, holidays, weather conditions, and other factors outside our control.
Estimated delivery time, where available, will be shown at checkout or provided after your order is shipped. Please note that delivery estimates are not guaranteed.
Once your order has been shipped, you may receive a tracking number by email or through your order confirmation page, depending on the selected shipping method.
Tracking updates may take some time to appear after the carrier receives the parcel.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges required by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout. The customer is responsible for paying any customs duties, taxes, or import-related fees required by local authorities.
We are not responsible for delays caused by customs inspections, import procedures, or local regulations in the destination country.
The customer is responsible for providing a complete and accurate shipping address, email address, and phone number during checkout.
VIA Continent is not responsible for delays, failed delivery, lost parcels, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept the parcel, unpaid customs charges, or the parcel not being collected in time, the customer may be responsible for the original shipping cost, return shipping cost, and any additional fees charged by the carrier.
If the order can be reshipped, additional shipping charges may apply.
Please inspect your package upon delivery. If the package is visibly damaged, opened, or incomplete, contact the carrier and notify us as soon as possible.
For damaged or missing items, please provide your order number, photos or videos of the package and product, and any available carrier documents. This helps us review the case and contact the shipping carrier if needed.
VIA Continent is not responsible for shipping delays or losses caused by the carrier, customs authorities, incorrect customer information, or circumstances outside our control. However, we will do our best to assist you with the claim process where possible.
Some products may be restricted for delivery to certain countries or regions due to local import rules, carrier limitations, size, weight, material, or product category.
If we are unable to ship a product to your destination, we may contact you to offer a replacement option, adjust the order, or issue a refund.
If you have any questions about shipping, delivery, tracking, or customs, please contact us before placing your order.
Email: info@via.com.ua
